3rd Annual Opex in BFSI Summit 2023

True operational excellence enables financial sectors to expand margins both by reducing costs and by raising revenues through improving sales effectiveness and the customer experience (in terms of speed and overall quality). The increasing adoption of technology and digitization in the BFSI sector, there has been a growing emphasis on optimizing operations through automation, robotics, and artificial intelligence. These advancements aim to improve efficiency, reduce costs, and enhance customer experiences. In today's fast-paced and dynamic business landscape, organizations across industries face the constant challenge of staying competitive, driving growth, and adapting to rapidly evolving customer demands. To address these challenges head-on, companies must embark on a journey of Business Transformation and Operational Excellence.

The 3rd Annual OPEX in BFSI Summit 2023 will delve on the aspects of driving growth, reducing costs, increasing efficiency and enhancing customer centricity for the financial services sector.


Excellence Partner

Exhibit Partners

Media Partner


  • Unlocking innovation for banks begins with legacy modernization
  • Fostering a culture of customer-centricity to achieve a step change in business performance
  • Towards sustainability- Effective operations strategies, quality management, and operational excellence in banking
  • Achieving operational excellence in the BFSI industry through ESG principles
  • Adaptation of ChatGPT to transform banking operations and improve customer experience
  • Balancing in-house and outsourcing to drive enterprise-wide transformation


Functional Heads of:

  • Operations
  • Operational Excellence
  • Business Excellence
  • Business Transformation & Change Management
  • Quality & Process Improvement
  • Process Excellence
  • Digital Transformation


  • Acquiring the knowledge on robotics & AI to enhance banking experience
  • Knowing about the benefits of modernizing banking legacy software
  • Knowing how RPA is revolutionizing productivity
  • Getting insights on ESG gap for banking operations
  • Gaining knowledge on Omnichannel banking
  • Learn how to build enterprise business agility through data-driven improvement